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How do I cancel my Thumbtack account?
Open the Thumbtack app. Tap Projects from the main menu (at the bottom). Select the project you want to close. Tap the three dot menu (top right). Tap Cancel project. Tap Yes, cancel project to confirm. Select a cancellation reason.
How do I stop getting emails from thumbtacks?
Follow these steps to unsubscribe from future Thumbtack emails and texts. Log in and go to your Notifications. Scroll to the bottom of the page, then click Unsubscribe All. In the pop-up window, click Unsubscribe All to confirm.
How do I delete my business from Thumbtack?
Many pros on Thumbtack have many talents. Go to your Services. Select the service you want to remove. Click Remove this service. In the pop-up window, select Remove.
Why was my account deactivated on Thumbtack?
Thumbtack is a business which provides a service to connect people with contractors for services such as house painting, flooring installation, and landscaping. If Thumbtack reviews your complaint and agrees that the contractor did not do the work satisfactorily, they will deactivate their account.
How do I remove a credit card from Thumbtack?
To remove a card, go to your Payments and click Delete. We use Stripe to process all credit card transactions. Go to your Payments page. Select Add a credit card. Enter your credit card information and select Add credit card.
How do I turn off leads on Thumbtack?
How to turn targeting off Go to your Services. Select the service you want to turn off. Under “Targeting preferences,” select Pause. Let us know why you’re turning off targeting. Select Turn off.
How do I freeze my Thumbtack account?
Make sure you log in when your business is live again, so you can respond to customers. Go to your Services. Select the three-dot menu. Select Hide my business temporarily. Pick an end date (up to 30 days out). Select Hide my business now.
Does Thumbtack charge a fee?
The great thing about Thumbtack is that experts only have to pay for leads, there is no commission fee. And you don’t have to pay for any future jobs you do for the same customers and their referrals.
How do you delete a review on Thumbtack?
While you can’t edit or delete it, you can update a review to add new details or clarify your experience. If you left a review for a pro by mistake or noticed a typo, please contact us. Why isn’t my review verified? Only reviews from Thumbtack customers are marked as verified.
Does Thumbtack require a background check?
Many pros on Thumbtack are asked to complete background checks. If you were selected to complete a background check, follow the steps in the email you received. If your background check isn’t clear, your results may affect your eligibility to be on Thumbtack. We look at this on a case-by-case basis.
Can I reactivate my Thumbtack account?
We’re glad to have you back. Fill out our reactivation form. We’ll look into your account and get back to you within three business days.
How do I reactivate my Thumbtack Pro account?
Click on the ‘Help’ link at the bottom right in the options listed under the ‘Support’ tab. From the Help page, scroll to the bottom of the page and click on the ‘Account’ link. Click on ‘Reactivate my account’ and provide the following details in the fields provided; First name, Last name, and Email address.
Is Thumbtack safe to use?
Is Thumbtack Safe for Customers? There is still the question of “Is Thumbtack safe?” The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement.
How do pros get paid on Thumbtack?
Pay a pro – Thumbtack Help. When you hire a pro, you work directly with them to pay for the project. At this time, there’s no way to send payments through Thumbtack.
How do I dispute a Thumbtack?
We’ll initiate a refund to your Thumbtack balance if the request is approved. Log in and go to your Payments. Click Request a refund (above your payment history). Choose a payment period from the drop-down menu. Find the lead you want to dispute and select the reason. Follow the prompts to share more details.
Does Thumbtack have fake leads?
The biggest complaint that comes from contractors is that Thumbtack puts out fake leads, making them appear as though they are coming from real people. By doing this, contractors would spend more on credits because they believe they are receiving leads, all the while not actually getting any value out of them.
What is a Thumbtack lead?
A lead is a new customer who has seen what you offer (most commonly in search results) and wants to learn more about working with you. Exact match leads. These leads perfectly match your targeting preferences. They come from customers who searched for a pro, saw your profile, and reached out to you.
How does Thumbtack get their leads?
Customers visit their website or App and search for pros. Then, based on some filters, Thumbtack displays a list of pros to choose from. However, once a customer contacts you, you get charged for the lead.
Can I sue Thumbtack?
Your Right to File A Lawsuit Against Thumbtack if your report includes inaccurate or illegal info. If you lost out on a Thumbtack job or were suspended or fired because a background check report included inaccurate or illegal information, you may be able to sue in federal court.
What is the Thumbtack app?
Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. You’ll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more.
