QA

Question: Why Is My Ecobee Not Working

Open the panel on your furnace to expose the control panel where your thermostat wires are connected. Most systems have a purple 3 or an orange 5 amp fuse on the board—check this fuse to ensure that it’s intact. A blown fuse will have to be replaced. Once a blown fuse is replaced, the ecobee should power back on.

Does ecobee thermostat need batteries?

The Ecobee comes with one wireless sensor, which is powered by a CR2032 coin-cell battery; the company says it should last about 4 years. When the battery runs low, you’ll receive an alert. However, those with McMansions take note: The sensors have a range of only 45 feet.

Why is my ecobee thermostat not heating?

When your Ecobee thermostat isn’t turning on the heat, the solution may be to change your heat set point, the heat threshold settings, or the fan control. Other solutions to try are resetting the furnace power at the breaker box and cleaning your furnace.

How do I reboot my ecobee?

You can reboot the Smart Si thermostat by pressing the physical hardware reset button, located through an opening in the bottom left corner of the Smart Si thermostat. Rebooting will not alter programming or configuration options.

How do I get my ecobee back online?

If it’s not showing as connected to ecobee.com, follow the steps below: Try power-cycling the ecobee by removing it from the wall and leaving it off for two minutes. After two minutes, place the ecobee back on the wall. To reconnect to Wi-Fi, go to MAIN MENU > SETTINGS > WI-FI > NETWORK > SELECT WI-FI NETWORK.

How do you manually reset ecobee?

1 Factory Reset From the Home screen, press Menu. Select Settings. Go to Reset. Choose Reset All Settings then confirm your selection by pressing Yes. Choose the reset option that suits your needs: The ecobee thermostat will be reset to factory defaults.

How long do batteries last in ecobee sensors?

CR2032 are the little silver coin shaped batteries used in the old ecobee Room sensors. The sensor will run for at least 18 months. The CR2477 used in the new Smart Sensors should last for five years.

How do I change the battery in my ecobee?

Change the Battery Place your thumb and index finger on the narrow part of the sensor stand, and your other hand on the front of the sensor. Gently pull upwards to release the sensor. Remove the battery by gently prying it out of the battery compartment with a thin tool such as a pen, plastic card, or screwdriver.

How do you force ecobee to turn on heat?

To enable this system mode, go to Main Menu > Settings > Installation Settings > Thresholds > Auto Heat/Cool and select Enable.

Why is my furnace not blowing hot air?

Heater Not Blowing Warm Air Because of Thermostat Settings. Make sure you check the thermostat which controls your HVAC system. If your thermostat is set correctly and your heater is still not coming on, you may have a faulty thermostat. If these fixes do not work, a call to an HVAC professional is in order.

Why does my ecobee keep going offline?

Ecobee Thermostats fail to switch to the new channels after optimization, which causes the device to disconnect from the network. Ecobee has released a new firmware version 4.2. 0.171 for their Ecobee 4 Thermostats to resolve this issue. If you have an Ecobee 4, please verify that you have received the latest update.

Why does my ecobee keep shutting off?

Your forced air furnace may be overheating. This is one of the most common causes of an ecobee thermostat losing power during heating season. Common symptoms include: The thermostat screen will “shut off” or the screen will go completely black intermittently, usually while the thermostat is calling for heat.

How do I turn on my ecobee fan?

3. Quick Changes Tap the Quick Changes menu icon (the gear icon with 3 lines on the bottom of the thermostat screen) Tap the Fan Hold button. Using the horizontal dial, select a preferred time duration for the fan to run in ON mode. Tap the < in the top left to leave the menu. Exit the Quick Changes menu.

Why is my ecobee screen black?

If your ecobee was previously powered on and working fine, a sudden black screen usually indicates insufficient voltage going to the thermostat. The ecobee draws power from the furnace, so any disruption to this power source will result in a loss of power at the thermostat.

What does ecobee sensor detect?

The ecobee SmartSensor measures the temperature and occupancy of the rooms you use the most. You can select which sensors you want to participate in your schedule to ensure you’re comfy.

How do I fix my ecobee sensor?

Remove the back cover from the sensor and remove its battery. Power-cycle your ecobee thermostat by removing it from the wall and leaving it off for about two minutes. Place your ecobee thermostat back on the wall and wait for it to power up. Re-insert the battery into your Room Sensor and hold it close to your ecobee.

Do Ecobees have batteries?

1 Battery Replacement Your ecobee room sensor is powered by a single 3 Volt CR-2032 battery.

Does ecobee 4 have a battery?

While the ecobee4 gets all its power from a hardwired connection, the Nest Learning Thermostat touts a built-in rechargeable battery. If your power ever does go out, you can rest easy knowing your settings should be safely restored when either device reboots — built-in battery or not.

Why is my furnace not starting?

Ensure your furnace filters are clean: Your furnace won’t start up if it does not get enough airflow. Check your pilot light: If you have a gas furnace and gas supply is stopped your pilot light will go out. Check your blower motor: If the blower motor is not working then your furnace won’t pump out warm air.

Why is my ecobee thermostat not cooling?

Your ecobee thermostat is powered off or is frequently rebooting. Water leakages, puddles of water, or signs of moisture around the air conditioning unit. An overflowing or full condensate drain pan. Signs of water damage around the drain pan or condensate drain line.

How do I know if my ecobee thermostat is working?

To access the “Test Equipment” setting on your ecobee thermostat, tap on Menu > Settings > Installation Settings > Test Equipment. Tap on “Test Equipment”, then tap “OK” to confirm.